Runlume Agent · Your unified assistant
Runlume Agent is the platform’s official unified assistant. Within tenant authorization, it uses the capabilities and data of systems you own to understand business context, proactively handle tasks, and follow through on results.
One assistant across your business systems.
Understand business across systems
Bring customers, orders, content, and progress into one context. Agent retrieves the information a task needs from authorized systems, reducing manual switching and copying.
Act proactively and follow through
Start tasks around your goals, schedules, and business events. Call the relevant systems, track progress, and report results—going beyond questions and answers.
Connect capabilities and data
Query business data and invoke the actions systems expose. Agent combines capabilities around a task, connecting retrieval, analysis, execution, and reporting.
Agent coordinates. Systems connect.
Agent coordinates systems
The unified assistant interprets a goal, gathers context, and invokes capabilities across systems. Any system the tenant owns and has connected can participate within its granted scope.
Systems collaborate directly
Business systems can call each other’s capabilities and exchange data through platform-authorized connections without routing every interaction through Agent. CRM can provide customer information to Orders, while Orders returns fulfilment updates.
One goal. Work carried through.
Find customers who need follow-up and move the work forward using their order context.
Gather context
Retrieve customer and follow-up records from CRM, then transactions and fulfilment context from Orders.
Take the next step
Prioritize work, create follow-up tasks, and notify their owners through connected capabilities. Route actions that require confirmation to the designated person.
Follow through and report
Track execution and report completed work, pending confirmations, and exceptions to the team.