Terms of service

01Operator and application

Shenzhen TreeDeep Computer Systems Co., Ltd. develops and operates Runlume, supporting independent business apps, product and service discovery, transactions, and partnership coordination. Registration, orders, and contracts rely on terms clearly presented and lawfully accepted in the relevant process. Browsing alone does not authorize charges or all data processing.

02Accounts and authorized use

Provide accurate account and business information that you are authorized to use and protect authentication methods and access credentials. Acting for an organization requires appropriate authority. Report suspicious access or compromised credentials promptly and configure roles and app access according to actual needs.

Do not use services unlawfully, infringe rights, bypass authorization or quotas, probe unauthorized data, disrupt systems, or distribute malware. We may take proportionate lawful measures such as verification, restrictions, or suspension and provide communication and review channels.

03Products, services, and delivery scope

Business apps, agents, skills, token resources, and professional services have their own conditions. Features, versions, licenses, deployment, users, quotas, validity, deliverables, acceptance criteria, and support are defined in product terms, valid orders, and agreements. Private deployment does not automatically include source-code ownership, perpetual upgrades, or unlimited maintenance.

Projects such as FDE, IT advisory, methodology productization, and software or hardware development require clear scope, cooperation duties, milestones, intellectual property, and acceptance procedures. Changes require agreement; general promotional descriptions do not automatically expand scope or reduce agreed delivery obligations.

04Third-party services and eligibility review

We verify and record onboarding providers’ identity, contact details, and relevant qualifications or licenses, review updates as appropriate, and address unlawful conduct or harm to customers as required by law. Review does not guarantee each outcome, commercial return, or a provider’s continuing performance.

The actual provider must be identified. Scope, fees, delivery, acceptance, after-sales support, intellectual property, and disputes between customers and third parties are governed by their valid agreements and orders. Separately agreed platform services carry their own obligations. We are responsible for our own services.

We perform legally required eligibility checks, information protection, intervention, and dispute assistance. Independent third-party delivery does not waive the platform’s statutory liability. You may report disputes with relevant order and agreement details.

05Orders, payments, refunds, and free entitlements

Before ordering, confirm the provider, items, billing method, total price, taxes, term, and refund conditions. Charges, payment schedules, and refunds follow the order, agreement, and law; no blanket no-refund rule overrides statutory rights. Valid electronic orders have legal effect.

Free features, trials, or resource allowances apply only to their stated scope, usage, and term, not to all services indefinitely. Paid conversion, renewal, or overage billing requires clear prior disclosure and necessary confirmation, not silent charges. Transaction and refund records are retained as required by law.

06Data, integration, and confidentiality

You must have a lawful source and basis for submitted or authorized data. Shared identity and integration do not grant all tenants, systems, or users unrestricted access. Cross-system calls, agent actions, external models, and remote support must remain within authorization, with appropriate confirmation for important business actions.

Each party must protect trade secrets and other confidential information learned during cooperation. Business data, backups, exports, handover, and deletion follow the privacy policy and applicable agreements. Customer-environment responsibilities and platform duties must be distinguished in private deployments.

07Intellectual property and deliverables

Runlume branding, original content, software, and design, and third-party materials, skills, and apps, are protected by their respective rights and licenses. Purchase or use does not automatically transfer ownership. Open-source materials remain governed by their licenses.

Ownership, usage, reuse, and commercialization rights for methodologies, proprietary knowledge, custom code, model configurations, and deliverables must be agreed in the project contract. Reusing methods or general capabilities does not authorize copying customer data, trade secrets, or proprietary work.

08Promotional content and contracts

Cases, advertising, diagrams, and service descriptions illustrate business directions and use cases. Verify the selected service’s features, performance criteria, prices, and delivery conditions against valid orders and agreements. Case results are not a promise of identical outcomes for every customer.

This does not negate statements that legally form an offer, quality commitment, or contract term, or duties of accurate disclosure and performance. Conflicts are resolved under valid agreements and applicable law, without excluding customers’ principal rights through standard terms.

09Changes, termination, and liability

Maintenance, changes, or termination involve reasonable notice, transition, and necessary handover as agreed. Urgent safety or compliance measures follow the law and are subsequently explained. Purchased rights, refunds, and unfinished projects follow the agreement and law; updates do not retroactively cancel confirmed entitlements.

Responsibility follows applicable law, actual fault, and valid agreements. Force majeure and third-party failures are assessed with causation, notice, and mitigation duties, not treated as automatic exemptions. These terms do not exclude liability for personal injury, property loss caused intentionally or through gross negligence, or other non-excludable obligations.

10Updates, governing law, and disputes

These terms are governed by the laws of the People’s Republic of China without excluding applicable mandatory protections. Parties may seek an agreed resolution, bring proceedings before a court with lawful jurisdiction, or follow a valid separate dispute-resolution agreement.

Updates are dated here, with clear notice of material changes and renewed acceptance where required. Invalid provisions do not affect otherwise valid provisions. Contact us for an explanation of terms affecting your rights.